Life360 not updating? What to check

• Usually the phoneLife360 says it's most often the other phone's connection.
• Check the settingsLocation, battery saving and motion permissions matter most.
• Open the appLife360 says to open it every couple of days.
• Grey means offlineA greyed-out icon means that app lost connection.

Start here

Life360's help center says that if you're having trouble locating someone, the problem is likely with their phone's connection and signal.¹ Its basic checklist, for the phone that isn't updating:¹

• Logged in to Life360 on only one device at a time
• The phone is on, and Life360 is updated to the latest version
• A good cellular data connection, and not a mobile hotspot or a car's built-in Wi-Fi hotspot
• Life360 opened again after the battery died
• No VPN, and no parental control or security apps that interfere
• Life360 opened every two days, so it doesn't go into "sleep mode"

On iPhone

• Location for Life360 set to Always, with Precise Location on²
• Motion & Fitness on²
• Wi-Fi on, Airplane Mode off and Low Power Mode off¹
• Data Mode set to Allow More Data¹

On Android

• Location for Life360 set to Allow all the time, with Use precise location on²
• Physical Activity permission allowed²
• Battery optimization for Life360 set to Not optimized²
• Wi-Fi on, Airplane Mode off, Data saver off and Power saving off¹

If everything is set, Life360 says to refresh the app.¹ If someone's icon is greyed out, their app has lost connection.³

Why an old pin causes fights

The hard part isn't a pin that's late. It's not knowing it's late. A location from an hour ago, read as "right now", turns into "why were you there?"

How Outft shows freshness

Outft is built to go easy on batteries: it checks more often only while you're moving. It's coming soon to iPhone and Android, both on the same day. More Life360 problems, and how Outft handles them